客(Ke)户(Hu)概(Gai)述(Shu)
艾(Ai)欧(Ou)史(Shi)密(Mi)斯(Si)((?)中(Zhong)国(Guo))(?)热(Re)水(Shui)器(Qi)有(You)限(Xian)公(Gong)司(Si),(?)是(Shi)美(Mei)国(Guo)A.O.史(Shi)密(Mi)斯(Si)公(Gong)司(Si)在(Zai)1998年(Nian)投(Tou)资(Zi)成(Cheng)立(Li);(?)产(Chan)品(Pin)跨(Kua)家(Jia)用(Yong)、(?)商(Shang)用(Yong)两(Liang)大(Da)领(Ling)域(Yu):(?)家(Jia)用(Yong)产(Chan)品(Pin)包(Bao)括(Kuo) 电(Dian)热(Re)水(Shui)器(Qi)、(?) 燃(Ran)气(Qi)热(Re)水(Shui)器(Qi)、(?) 空(Kong)气(Qi)源(Yuan)热(Re)泵(Beng)热(Re)水(Shui)器(Qi)、(?)太(Tai)阳(Yang)能(Neng)热(Re)水(Shui)器(Qi)、(?) 家(Jia)庭(Ting)中(Zhong)央(Yang)热(Re)水(Shui)、(?) 家(Jia)庭(Ting)采(Cai)暖(Nuan)、(?) 净(Jing)水(Shui)机(Ji)、(?) 家(Jia)庭(Ting)中(Zhong)央(Yang)净(Jing)水(Shui)、(?) 空(Kong)气(Qi)净(Jing)化(Hua)器(Qi)、(?) 洗(Xi)脸(Lian)机(Ji)十(Shi)大(Da)品(Pin)类(Lei),(?)商(Shang)用(Yong)产(Chan)品(Pin)包(Bao)括(Kuo)热(Re)水(Shui)炉(Lu)、(?)热(Re)水(Shui)锅(Guo)炉(Lu)、(?)净(Jing)水(Shui)机(Ji)三(San)大(Da)品(Pin)类(Lei)。(?)
业(Ye)务(Wu)挑(Tiao)战(Zhan)
3C功(Gong)能(Neng)单(Dan)一(Yi),(?)售(Shou)后(Hou)流(Liu)程(Cheng)不(Bu)闭(Bi)环(Huan),(?)技(Ji)术(Shu)平(Ping)台(Tai)弱(Ruo),(?)配(Pei)件(Jian)管(Guan)理(Li)不(Bu)足(Zu)
解(Jie)决(Jue)方(Fang)案(An)
1、(?)整(Zheng)合(He)呼(Hu)叫(Jiao)中(Zhong)心(Xin),(?)统(Tong)一(Yi)受(Shou)理(Li)、(?)派(Pai)工(Gong)与(Yu)回(Hui)访(Fang)
2、(?)用(Yong)户(Hu)基(Ji)于(Yu)微(Wei)信(Xin)进(Jin)行(Xing)预(Yu)约(Yue)与(Yu)评(Ping)价(Jia)
3、(?)整(Zheng)合(He)地(Di)图(Tu)实(Shi)现(Xian)智(Zhi)能(Neng)派(Pai)工(Gong)
4、(?)基(Ji)于(Yu)门(Men)户(Hu)实(Shi)现(Xian)与(Yu)服(Fu)务(Wu)商(Shang)协(Xie)作(Zuo)
5、(?)基(Ji)于(Yu)移(Yi)动(Dong)实(Shi)现(Xian)服(Fu)务(Wu)工(Gong)人(Ren)协(Xie)作(Zuo)
6、(?)开(Kai)展(Zhan)主(Zhu)动(Dong)保(Bao)养(Yang)和(He)套(Tao)餐(Can)营(Ying)销(Xiao),(?)提(Ti)升(Sheng)正(Zheng)品(Pin)配(Pei)件(Jian)销(Xiao)售(Shou)
客(Ke)户(Hu)价(Jia)值(Zhi)
1、(?)多(Duo)渠(Qu)道(Dao)整(Zheng)合(He)服(Fu)务(Wu)受(Shou)理(Li):(?)无(Wu)缝(Feng)整(Zheng)合(He)呼(Hu)叫(Jiao)中(Zhong)心(Xin)、(?)微(Wei)信(Xin)、(?)官(Guan)方(Fang)网(Wang)站(Zhan)、(?)电(Dian)商(Shang)平(Ping)台(Tai)、(?)卖(Mai)场(Chang)导(Dao)入(Ru)等(Deng)受(Shou)理(Li)信(Xin)息(Xi)并(Bing)统(Tong)一(Yi)管(Guan)理(Li)受(Shou)理(Li)及(Ji)服(Fu)务(Wu)过(Guo)程(Cheng)
2、(?)建(Jian)立(Li)系(Xi)统(Tong)化(Hua)模(Mo)型(Xing)提(Ti)高(Gao)工(Gong)作(Zuo)效(Xiao)率(Lu):(?)建(Jian)立(Li)基(Ji)于(Yu)派(Pai)工(Gong)原(Yuan)则(Ze)的(De)模(Mo)型(Xing)库(Ku)实(Shi)现(Xian)系(Xi)统(Tong)自(Zi)动(Dong)派(Pai)工(Gong);(?)建(Jian)立(Li)基(Ji)于(Yu)费(Fei)用(Yong)结(Jie)算(Suan)模(Mo)式(Shi)库(Ku),(?)实(Shi)现(Xian)费(Fei)用(Yong)自(Zi)动(Dong)结(Jie)算(Suan)
3、(?)信(Xin)息(Xi)门(Men)户(Hu)及(Ji)移(Yi)动(Dong)应(Ying)用(Yong)实(Shi)现(Xian)业(Ye)务(Wu)高(Gao)效(Xiao)协(Xie)同(Tong):(?)构(Gou)建(Jian)与(Yu)售(Shou)后(Hou)维(Wei)修(Xiu)服(Fu)务(Wu)商(Shang)的(De)业(Ye)务(Wu)协(Xie)同(Tong)门(Men)户(Hu),(?)实(Shi)现(Xian)售(Shou)后(Hou)业(Ye)务(Wu)的(De)协(Xie)同(Tong);(?)建(Jian)立(Li)移(Yi)动(Dong)平(Ping)台(Tai)实(Shi)现(Xian)服(Fu)务(Wu)关(Guan)键(Jian)节(Jie)点(Dian)的(De)高(Gao)效(Xiao)协(Xie)同(Tong)
4、(?)开(Kai)展(Zhan)用(Yong)户(Hu)关(Guan)怀(Huai)和(He)服(Fu)务(Wu)营(Ying)销(Xiao),(?)提(Ti)升(Sheng)服(Fu)务(Wu)价(Jia)值(Zhi):(?)实(Shi)现(Xian)基(Ji)于(Yu)CRM的(De)用(Yong)户(Hu)经(Jing)营(Ying)和(He)服(Fu)务(Wu)营(Ying)销(Xiao)体(Ti)系(Xi),(?)提(Ti)升(Sheng)增(Zeng)值(Zhi)服(Fu)务(Wu)销(Xiao)售(Shou)