企(Qi)业(Ye)简(Jian)介(Jie)
小(Xiao)米(Mi)集(Ji)团(Tuan)成(Cheng)立(Li)于(Yu)2010年(Nian),(?)是(Shi)一(Yi)家(Jia)以(Yi)智(Zhi)能(Neng)手(Shou)机(Ji)、(?)智(Zhi)能(Neng)硬(Ying)件(Jian)和(He)IoT平(Ping)台(Tai)为(Wei)核(He)心(Xin)的(De)消(Xiao)费(Fei)电(Dian)子(Zi)及(Ji)智(Zhi)能(Neng)制(Zhi)造(Zao)公(Gong)司(Si),(?)2018年(Nian)在(Zai)中(Zhong)国(Guo)香(Xiang)港(Gang)交(Jiao)易(Yi)所(Suo)主(Zhu)板(Ban)挂(Gua)牌(Pai)上(Shang)市(Shi)。(?)全(Quan)球(Qiu)手(Shou)机(Ji)销(Xiao)量(Liang)第(Di)三(San)、(?)连(Lian)续(Xu)5年(Nian)进(Jin)入(Ru)世(Shi)界(Jie)500强(Qiang)、(?)生(Sheng)态(Tai)链(Lian)企(Qi)业(Ye)超(Chao)过(Guo)300家(Jia)。(?)
业(Ye)务(Wu)痛(Tong)点(Dian)
海(Hai)外(Wai)市(Shi)场(Chang)规(Gui)模(Mo)的(De)不(Bu)断(Duan)扩(Kuo)大(Da),(?)小(Xiao)米(Mi)全(Quan)球(Qiu)服(Fu)务(Wu)体(Ti)系(Xi)和(He)售(Shou)后(Hou)供(Gong)应(Ying)链(Lian)面(Mian)临(Lin)着(Zhuo)巨(Ju)大(Da)挑(Tiao)战(Zhan),(?)例(Li)如(Ru)无(Wu)法(Fa)跨(Kua)渠(Qu)道(Dao)统(Tong)一(Yi)客(Ke)户(Hu)体(Ti)验(Yan)、(?)服(Fu)务(Wu)效(Xiao)率(Lu)低(Di)下(Xia)等(Deng)问(Wen)题(Ti),(?)同(Tong)时(Shi)还(Huan)有(You)系(Xi)统(Tong)集(Ji)成(Cheng)度(Du)低(Di)、(?)数(Shu)据(Ju)分(Fen)散(San)以(Yi)及(Ji)多(Duo)语(Yu)言(Yan)支(Zhi)持(Chi)不(Bu)足(Zu)等(Deng)状(Zhuang)况(Kuang),(?)均(Jun)严(Yan)重(Zhong)阻(Zu)碍(Ai)了(Liao)小(Xiao)米(Mi)海(Hai)外(Wai)业(Ye)务(Wu)的(De)高(Gao)速(Su)发(Fa)展(Zhan)。(?)
项(Xiang)目(Mu)价(Jia)值(Zhi)
01建(Jian)立(Li)全(Quan)球(Qiu)统(Tong)一(Yi)的(De)客(Ke)服(Fu)平(Ping)台(Tai),(?)覆(Fu)盖(Gai)多(Duo)种(Zhong)服(Fu)务(Wu)渠(Qu)道(Dao)并(Bing)整(Zheng)合(He)后(Hou)端(Duan)信(Xin)息(Xi),(?)便(Bian)于(Yu)了(Liao)解(Jie)客(Ke)户(Hu)情(Qing)况(Kuang)。(?)增(Zeng)加(Jia)机(Ji)器(Qi)人(Ren)和(He)智(Zhi)能(Neng)辅(Fu)助(Zhu)减(Jian)轻(Qing)人(Ren)工(Gong)负(Fu)担(Dan)、(?)提(Ti)升(Sheng)效(Xiao)率(Lu)。(?)即(Ji)席(Xi)报(Bao)表(Biao)能(Neng)力(Li)助(Zhu)力(Li)分(Fen)析(Xi)全(Quan)球(Qiu)服(Fu)务(Wu) KPI,(?)完(Wan)善(Shan)VOC管(Guan)理(Li)优(You)化(Hua)体(Ti)验(Yan),(?)进(Jin)一(Yi)步(Bu)优(You)化(Hua)服(Fu)务(Wu)体(Ti)验(Yan)。(?)
02基(Ji)于(Yu)统(Tong)一(Yi)的(De)数(Shu)据(Ju)管(Guan)理(Li)平(Ping)台(Tai)加(Jia)强(Qiang)全(Quan)球(Qiu)售(Shou)后(Hou)服(Fu)务(Wu)管(Guan)理(Li),(?)内(Nei)容(Rong)涵(Han)盖(Gai)提(Ti)升(Sheng)客(Ke)服(Fu)工(Gong)单(Dan)处(Chu)理(Li)效(Xiao)率(Lu)、(?)加(Jia)强(Qiang)客(Ke)服(Fu)人(Ren)员(Yuan)管(Guan)理(Li)和(He)制(Zhi)定(Ding)标(Biao)准(Zhun)客(Ke)户(Hu)服(Fu)务(Wu)流(Liu)程(Cheng)。(?)同(Tong)时(Shi),(?)借(Jie)助(Zhu)多(Duo)模(Mo)式(Shi)端(Duan)到(Dao)端(Duan)服(Fu)务(Wu)运(Yun)营(Ying)管(Guan)理(Li)实(Shi)现(Xian)全(Quan)流(Liu)程(Cheng)管(Guan)理(Li),(?)利(Li)用(Yong)数(Shu)据(Ju)洞(Dong)察(Cha)持(Chi)续(Xu)改(Gai)进(Jin)服(Fu)务(Wu)业(Ye)务(Wu)。(?)
03帮(Bang)助(Zhu)小(Xiao)米(Mi)集(Ji)团(Tuan)打(Da)通(Tong)上(Shang)下(Xia)游(You)系(Xi)统(Tong),(?)实(Shi)现(Xian)客(Ke)户(Hu)、(?)员(Yuan)工(Gong)、(?)物(Wu)资(Zi)和(He)流(Liu)程(Cheng)的(De)全(Quan)面(Mian)在(Zai)线(Xian)管(Guan)理(Li),(?)并(Bing)构(Gou)建(Jian)全(Quan)球(Qiu)售(Shou)后(Hou)备(Bei)件(Jian)管(Guan)理(Li)系(Xi)统(Tong),(?)使(Shi)其(Qi)具(Ju)备(Bei)预(Yu)测(Ce)科(Ke)学(Xue)化(Hua)、(?)监(Jian)控(Kong)自(Zi)动(Dong)化(Hua)、(?)管(Guan)理(Li)智(Zhi)能(Neng)化(Hua)的(De)特(Te)点(Dian),(?)全(Quan)面(Mian)提(Ti)升(Sheng)小(Xiao)米(Mi)集(Ji)团(Tuan)全(Quan)球(Qiu)备(Bei)件(Jian)运(Yun)作(Zuo)能(Neng)力(Li),(?)保(Bao)障(Zhang)全(Quan)球(Qiu)备(Bei)件(Jian)供(Gong)应(Ying)。(?)