客(Ke)户(Hu)概(Gai)述(Shu)
宁(Ning)波(Bo)三(San)星(Xing)医(Yi)疗(Liao)电(Dian)气(Qi)股(Gu)份(Fen)有(You)限(Xian)公(Gong)司(Si)((?)简(Jian)称(Cheng)为(Wei)“(?)三(San)星(Xing)电(Dian)气(Qi)”(?),(?)股(Gu)票(Piao)代(Dai)码(Ma)601567.SH)(?),(?)隶(Li)属(Shu)于(Yu)“(?)中(Zhong)国(Guo)企(Qi)业(Ye)500强(Qiang)”(?)奥(Ao)克(Ke)斯(Si)集(Ji)团(Tuan),(?)是(Shi)全(Quan)球(Qiu)领(Ling)先(Xian)的(De)智(Zhi)能(Neng)配(Pei)用(Yong)电(Dian)整(Zheng)体(Ti)解(Jie)决(Jue)方(Fang)案(An)提(Ti)供(Gong)商(Shang),(?)主(Zhu)营(Ying)业(Ye)务(Wu)涵(Han)盖(Gai)智(Zhi)能(Neng)配(Pei)电(Dian)、(?)智(Zhi)能(Neng)用(Yong)电(Dian)、(?)能(Neng)效(Xiao)及(Ji)运(Yun)维(Wei)。(?)
业(Ye)务(Wu)挑(Tiao)战(Zhan)
1、(?)客(Ke)户(Hu)管(Guan)理(Li)资(Zi)源(Yuan)分(Fen)散(San)不(Bu)易(Yi)查(Cha)看(Kan)客(Ke)户(Hu)360度(Du)信(Xin)息(Xi)较(Jiao)难(Nan)实(Shi)现(Xian)多(Duo)维(Wei)度(Du)分(Fen)析(Xi)与(Yu)预(Yu)测(Ce)很(Hen)难(Nan)进(Jin)行(Xing)差(Cha)异(Yi)化(Hua)管(Guan)理(Li)
2、(?)商(Shang)机(Ji)管(Guan)理(Li)商(Shang)机(Ji)转(Zhuan)化(Hua)慢(Man):(?)全(Quan)流(Liu)程(Cheng)各(Ge)节(Jie)点(Dian),(?)无(Wu)时(Shi)效(Xiao),(?)无(Wu)考(Kao)核(He),(?)推(Tui)诿(Wei)扯(Che)皮(Pi)缺(Que)工(Gong)具(Ju)支(Zhi)撑(Cheng):(?)需(Xu)求(Qiu)初(Chu)解(Jie)、(?)详(Xiang)解(Jie),(?)缺(Que)工(Gong)具(Ju),(?)工(Gong)作(Zuo)量(Liang)大(Da),(?)准(Zhun)确(Que)率(Lu)低(Di)无(Wu)法(Fa)形(Xing)成(Cheng)完(Wan)整(Zheng)销(Xiao)售(Shou)闭(Bi)环(Huan)管(Guan)理(Li)
3、(?)营(Ying)销(Xiao)团(Tuan)队(Dui)管(Guan)理(Li)质(Zhi)量(Liang)效(Xiao)率(Lu)低(Di):(?)线(Xian)下(Xia)操(Cao)作(Zuo),(?)断(Duan)点(Dian)多(Duo),(?)效(Xiao)率(Lu)低(Di)下(Xia),(?)人(Ren)员(Yuan)投(Tou)入(Ru)成(Cheng)本(Ben)高(Gao)内(Nei)控(Kong)风(Feng)险(Xian)大(Da):(?)业(Ye)务(Wu)流(Liu)程(Cheng)不(Bu)统(Tong)一(Yi),(?)信(Xin)息(Xi)化(Hua)程(Cheng)度(Du)较(Jiao)低(Di),(?)线(Xian)下(Xia)业(Ye)务(Wu)无(Wu)法(Fa)监(Jian)控(Kong)
解(Jie)决(Jue)方(Fang)案(An)
1建(Jian)立(Li)完(Wan)整(Zheng)的(De)客(Ke)户(Hu)档(Dang)案(An),(?)并(Bing)对(Dui)客(Ke)户(Hu)进(Jin)行(Xing)分(Fen)类(Lei)以(Yi)制(Zhi)定(Ding)针(Zhen)对(Dui)性(Xing)的(De)营(Ying)销(Xiao)和(He)互(Hu)动(Dong)策(Ce)略(Lue)
2引(Yin)导(Dao)式(Shi)销(Xiao)售(Shou)流(Liu)程(Cheng),(?)规(Gui)范(Fan)销(Xiao)售(Shou)过(Guo)程(Cheng),(?)提(Ti)升(Sheng)预(Yu)测(Ce)准(Zhun)确(Que)性(Xing)3洞(Dong)察(Cha)分(Fen)析(Xi),(?)基(Ji)于(Yu)数(Shu)据(Ju)的(De)决(Jue)策(Ce)和(He)行(Xing)动(Dong)4基(Ji)于(Yu)移(Yi)动(Dong)设(She)备(Bei)访(Fang)问(Wen),(?)随(Sui)时(Shi)随(Sui)地(Di)业(Ye)务(Wu)处(Chu)理(Li)
客(Ke)户(Hu)价(Jia)值(Zhi)
阶(Jie)段(Duan)一(Yi)
提(Ti)升(Sheng)客(Ke)户(Hu)开(Kai)发(Fa)和(He)商(Shang)机(Ji)转(Zhuan)化(Hua)能(Neng)力(Li):(?)管(Guan)控(Kong)线(Xian)索(Suo)到(Dao)商(Shang)机(Ji)立(Li)项(Xiang)整(Zheng)体(Ti)流(Liu)程(Cheng),(?)并(Bing)建(Jian)立(Li)商(Shang)机(Ji)全(Quan)过(Guo)程(Cheng)管(Guan)理(Li)及(Ji)客(Ke)户(Hu)精(Jing)细(Xi)化(Hua)管(Guan)理(Li)体(Ti)系(Xi),(?)以(Yi)提(Ti)升(Sheng)商(Shang)机(Ji)转(Zhuan)化(Hua)能(Neng)力(Li);(?)
阶(Jie)段(Duan)二(?)
LTS端(Duan)到(Dao)端(Duan)流(Liu)程(Cheng)打(Da)通(Tong)提(Ti)升(Sheng)客(Ke)户(Hu)满(Man)意(Yi)度(Du);(?)
整(Zheng)合(He)订(Ding)单(Dan)、(?)发(Fa)货(Huo)、(?)回(Hui)款(Kuan)、(?)客(Ke)户(Hu)服(Fu)务(Wu)等(Deng)建(Jian)立(Li)LTS线(Xian)索(Suo)到(Dao)服(Fu)务(Wu)的(De)端(Duan)到(Dao)端(Duan)流(Liu)程(Cheng)打(Da)通(Tong),(?)提(Ti)升(Sheng)客(Ke)户(Hu)满(Man)意(Yi)度(Du)。(?)