客(Ke)户(Hu)概(Gai)述(Shu)
珠(Zhu)海(Hai)格(Ge)力(Li)智(Zhi)能(Neng)装(Zhuang)备(Bei)有(You)限(Xian)公(Gong)司(Si)是(Shi)格(Ge)力(Li)电(Dian)器(Qi)旗(Qi)下(Xia)的(De)全(Quan)资(Zi)子(Zi)公(Gong)司(Si),(?)成(Cheng)立(Li)于(Yu) 2015年(Nian) 9 月(Yue),(?)是(Shi)一(Yi)家(Jia)集(Ji)研(Yan)发(Fa)、(?)生(Sheng)产(Chan)、(?)销(Xiao)售(Shou)、(?)服(Fu)务(Wu)于(Yu)一(Yi)体(Ti)的(De)智(Zhi)能(Neng)装(Zhuang)备(Bei)生(Sheng)产(Chan)企(Qi)业(Ye)。(?)属(Shu)于(Yu)典(Dian)型(Xing)的(De)B2B 营(Ying)销(Xiao)模(Mo)式(Shi),(?)主(Zhu)要(Yao)面(Mian)向(Xiang)企(Qi)业(Ye)客(Ke)户(Hu)的(De)项(Xiang)目(Mu)型(Xing)销(Xiao)售(Shou)。(?)业(Ye)务(Wu)主(Zhu)要(Yao)依(Yi)赖(Lai)于(Yu)新(Xin)客(Ke)户(Hu)开(Kai)发(Fa)和(He)老(Lao)客(Ke)户(Hu)的(De)持(Chi)续(Xu)订(Ding)单(Dan),(?)但(Dan)以(Yi)开(Kai)发(Fa)新(Xin)客(Ke)户(Hu)为(Wei)主(Zhu)。(?)格(Ge)力(Li)智(Zhi)能(Neng)装(Zhuang)备(Bei)在(Zai)行(Xing)业(Ye)内(Nei)处(Chu)于(Yu)领(Ling)先(Xian)位(Wei)置(Zhi),(?)下(Xia)游(You)客(Ke)户(Hu)群(Qun)包(Bao)括(Kuo)对(Dui)内(Nei)的(De)格(Ge)力(Li)各(Ge)子(Zi)公(Gong)司(Si)的(De)生(Sheng)产(Chan)制(Zhi)造(Zao)企(Qi)业(Ye),(?)以(Yi)及(Ji)对(Dui)外(Wai)的(De)食(Shi)品(Pin)、(?)能(Neng)源(Yuan)、(?)3C、(?)化(Hua)妆(Zhuang)品(Pin)、(?)厨(Chu)卫(Wei)、(?)家(Jia)电(Dian)等(Deng)行(Xing)业(Ye)的(De)客(Ke)户(Hu)。(?)
业(Ye)务(Wu)挑(Tiao)战(Zhan)
格(Ge)力(Li)智(Zhi)能(Neng)装(Zhuang)备(Bei)虽(Sui)然(Ran)本(Ben)身(Shen)拥(Yong)有(You)自(Zi)身(Shen)的(De) ERP 系(Xi)统(Tong),(?)但(Dan)客(Ke)户(Hu)信(Xin)息(Xi)存(Cun)在(Zai)于(Yu)多(Duo)个(Ge)子(Zi)系(Xi)统(Tong),(?)缺(Que)乏(Fa)有(You)效(Xiao)的(De)差(Cha)异(Yi)化(Hua)管(Guan)理(Li);(?)且(Qie)商(Shang)机(Ji)项(Xiang)目(Mu)周(Zhou)期(Qi)长(Chang),(?)且(Qie)商(Shang)机(Ji)过(Guo)程(Cheng)依(Yi)据(Ju)手(Shou)工(Gong)作(Zuo)业(Ye)记(Ji)录(Lu),(?)管(Guan)理(Li)者(Zhe)无(Wu)法(Fa)及(Ji)时(Shi)了(Liao)解(Jie)商(Shang)机(Ji)的(De)进(Jin)展(Zhan)以(Yi)提(Ti)供(Gong)建(Jian)议(Yi)与(Yu)支(Zhi)持(Chi),(?)也(Ye)无(Wu)法(Fa)基(Ji)于(Yu)商(Shang)机(Ji)来(Lai)进(Jin)行(Xing)有(You)效(Xiao)的(De)预(Yu)测(Ce),(?)更(Geng)无(Wu)法(Fa)及(Ji)时(Shi)判(Pan)断(Duan)预(Yu)测(Ce)达(Da)成(Cheng)的(De)可(Ke)行(Xing)性(Xing)。(?)因(Yin)此(Ci)立(Li)项(Xiang) CRM 项(Xiang)目(Mu),(?)希(Xi)望(Wang)以(Yi)此(Ci)提(Ti)升(Sheng)生(Sheng)产(Chan)销(Xiao)售(Shou)效(Xiao)率(Lu)。(?)
解(Jie)决(Jue)方(Fang)案(An)
l 客(Ke)户(Hu)资(Zi)产(Chan)化(Hua)管(Guan)理(Li)
建(Jian)立(Li)统(Tong)一(Yi)的(De)格(Ge)力(Li)智(Zhi)能(Neng)装(Zhuang)备(Bei)客(Ke)户(Hu)信(Xin)息(Xi)集(Ji)成(Cheng)平(Ping)台(Tai),(?)实(Shi)现(Xian)对(Dui)于(Yu)客(Ke)户(Hu)信(Xin)息(Xi)的(De)精(Jing)细(Xi)化(Hua)管(Guan)理(Li)和(He)有(You)效(Xiao)管(Guan)控(Kong),(?)提(Ti)供(Gong)客(Ke)户(Hu)的(De) 360 度(Du)视(Shi)图(Tu)以(Yi)辅(Fu)助(Zhu)管(Guan)理(Li)决(Jue)策(Ce),(?)并(Bing)以(Yi) CRM 系(Xi)统(Tong)为(Wei)客(Ke)户(Hu)终(Zhong)端(Duan),(?)打(Da)通(Tong) ERP 系(Xi)统(Tong),(?)将(Jiang) CRM 客(Ke)户(Hu)信(Xin)息(Xi)同(Tong)步(Bu)至(Zhi) ERP 系(Xi)统(Tong)。(?)
l 业(Ye)务(Wu)流(Liu)程(Cheng)自(Zi)动(Dong)化(Hua)
基(Ji)于(Yu)标(Biao)准(Zhun)产(Chan)品(Pin)和(He)非(Fei)标(Biao)产(Chan)品(Pin)两(Liang)大(Da)产(Chan)品(Pin)线(Xian),(?)规(Gui)范(Fan)和(He)统(Tong)一(Yi)多(Duo)业(Ye)务(Wu)协(Xie)同(Tong)部(Bu)门(Men)的(De)差(Cha)异(Yi)化(Hua)销(Xiao)售(Shou)流(Liu)程(Cheng)管(Guan)理(Li);(?)打(Da)破(Po)各(Ge)部(Bu)门(Men)间(Jian)的(De)协(Xie)作(Zuo)壁(Bi)垒(Lei),(?)规(Gui)范(Fan)商(Shang)机(Ji)业(Ye)务(Wu)流(Liu)程(Cheng),(?)以(Yi)商(Shang)机(Ji)为(Wei)单(Dan)位(Wei),(?)并(Bing)以(Yi)销(Xiao)售(Shou)流(Liu)程(Cheng)来(Lai)跟(Gen)进(Jin)商(Shang)机(Ji)过(Guo)程(Cheng),(?)逐(Zhu)步(Bu)实(Shi)现(Xian)科(Ke)学(Xue)化(Hua)的(De)销(Xiao)售(Shou)过(Guo)程(Cheng)精(Jing)细(Xi)化(Hua)管(Guan)理(Li),(?)基(Ji)于(Yu)信(Xin)息(Xi)技(Ji)术(Shu)实(Shi)现(Xian)快(Kuai)捷(Jie)地(Di)业(Ye)务(Wu)管(Guan)理(Li)并(Bing)将(Jiang)各(Ge)部(Bu)门(Men)协(Xie)作(Zuo)记(Ji)录(Lu)以(Yi)商(Shang)机(Ji)为(Wei)单(Dan)位(Wei)集(Ji)中(Zhong)显(Xian)示(Shi);(?)优(You)化(Hua)并(Bing)打(Da)通(Tong)LTC,(?)规(Gui)范(Fan)化(Hua)、(?)透(Tou)明(Ming)化(Hua)销(Xiao)售(Shou)管(Guan)理(Li),(?)实(Shi)现(Xian)订(Ding)单(Dan)发(Fa)货(Huo)跟(Gen)踪(Zong)的(De)快(Kuai)捷(Jie)查(Cha)询(Xun)操(Cao)作(Zuo);(?)通(Tong)过(Guo)目(Mu)标(Biao)管(Guan)理(Li)实(Shi)现(Xian)多(Duo)维(Wei)度(Du)的(De)目(Mu)标(Biao)维(Wei)护(Hu),(?)包(Bao)括(Kuo)公(Gong)司(Si)销(Xiao)售(Shou)目(Mu)标(Biao),(?)部(Bu)门(Men)销(Xiao)售(Shou)目(Mu)标(Biao),(?)业(Ye)务(Wu)员(Yuan)目(Mu)标(Biao),(?)并(Bing)通(Tong)过(Guo)约(Yue)会(Hui)、(?)周(Zhou)月(Yue)报(Bao)等(Deng)功(Gong)能(Neng)实(Shi)现(Xian)业(Ye)务(Wu)员(Yuan)日(Ri)常(Chang)事(Shi)项(Xiang)管(Guan)理(Li)。(?)
l 营(Ying)销(Xiao)决(Jue)策(Ce)智(Zhi)能(Neng)化(Hua)
建(Jian)立(Li)集(Ji)中(Zhong)的(De)信(Xin)息(Xi)查(Cha)询(Xun)平(Ping)台(Tai),(?)为(Wei)业(Ye)务(Wu)提(Ti)供(Gong)查(Cha)询(Xun)帮(Bang)助(Zhu);(?)集(Ji)成(Cheng) ERP、(?)CRM 等(Deng)多(Duo)系(Xi)统(Tong)中(Zhong)的(De)数(Shu)据(Ju),(?)打(Da)破(Po)信(Xin)息(Xi)孤(Gu)岛(Dao),(?)基(Ji)于(Yu)客(Ke)户(Hu)、(?)业(Ye)务(Wu)员(Yuan)、(?)产(Chan)品(Pin)的(De)多(Duo)维(Wei)度(Du)分(Fen)析(Xi),(?)让(Rang)领(Ling)导(Dao)随(Sui)时(Shi)了(Liao)解(Jie)到(Dao)营(Ying)销(Xiao)各(Ge)个(Ge)业(Ye)务(Wu)层(Ceng)面(Mian)的(De)情(Qing)况(Kuang),(?)辅(Fu)助(Zhu)市(Shi)场(Chang)判(Pan)断(Duan)与(Yu)决(Jue)策(Ce)。(?)
l 工(Gong)作(Zuo)/汇(Hui)报(Bao)移(Yi)动(Dong)化(Hua)
实(Shi)现(Xian)基(Ji)于(Yu)移(Yi)动(Dong)设(She)备(Bei)的(De)工(Gong)作(Zuo)上(Shang)报(Bao)提(Ti)高(Gao)及(Ji)时(Shi)性(Xing)和(He)便(Bian)捷(Jie)性(Xing),(?)销(Xiao)售(Shou)人(Ren)员(Yuan)可(Ke)以(Yi)通(Tong)过(Guo)移(Yi)动(Dong)APP,(?)随(Sui)时(Shi)随(Sui)地(Di)提(Ti)交(Jiao)、(?)获(Huo)取(Qu)客(Ke)户(Hu)和(He)商(Shang)机(Ji)的(De)业(Ye)务(Wu)信(Xin)息(Xi),(?)了(Liao)解(Jie)销(Xiao)售(Shou)订(Ding)单(Dan)执(Zhi)行(Xing)情(Qing)况(Kuang),(?)基(Ji)于(Yu)移(Yi)动(Dong) APP 端(Duan)进(Jin)行(Xing)业(Ye)务(Wu)协(Xie)作(Zuo),(?)提(Ti)高(Gao)销(Xiao)售(Shou)团(Tuan)队(Dui)的(De)整(Zheng)体(Ti)业(Ye)务(Wu)效(Xiao)率(Lu);(?)并(Bing)建(Jian)立(Li)移(Yi)动(Dong)知(Zhi)识(Shi)库(Ku),(?)为(Wei)业(Ye)务(Wu)员(Yuan)提(Ti)供(Gong)帮(Bang)助(Zhu)。(?)
客(Ke)户(Hu)价(Jia)值(Zhi)
ü(?) 借(Jie)助(Zhu) CRM 客(Ke)户(Hu)管(Guan)理(Li),(?)统(Tong)一(Yi)管(Guan)控(Kong)客(Ke)户(Hu),(?)并(Bing)对(Dui)重(Zhong)点(Dian)客(Ke)户(Hu)关(Guan)怀(Huai),(?)提(Ti)升(Sheng)客(Ke)户(Hu)忠(Zhong)诚(Cheng)度(Du)
随(Sui)着(Zhuo)客(Ke)户(Hu)的(De)信(Xin)息(Xi)跟(Gen)踪(Zong)维(Wei)护(Hu)、(?)客(Ke)户(Hu)等(Deng)级(Ji)级(Ji)划(Hua)分(Fen)、(?)客(Ke)户(Hu)差(Cha)异(Yi)化(Hua)策(Ce)略(Lue)等(Deng)功(Gong)能(Neng)的(De)推(Tui)广(Guang)落(Luo)地(Di)使(Shi)用(Yong),(?)提(Ti)高(Gao)了(Liao)客(Ke)户(Hu)的(De)信(Xin)息(Xi)有(You)效(Xiao)性(Xing)、(?)加(Jia)强(Qiang)了(Liao)重(Zhong)点(Dian)客(Ke)户(Hu)的(De)关(Guan)怀(Huai)度(Du),(?)提(Ti)升(Sheng)客(Ke)户(Hu)的(De)忠(Zhong)诚(Cheng)度(Du)。(?)
ü(?) 规(Gui)范(Fan) LTC 业(Ye)务(Wu)流(Liu)程(Cheng),(?)降(Jiang)低(Di)了(Liao)各(Ge)部(Bu)门(Men)间(Jian)沟(Gou)通(Tong)成(Cheng)本(Ben),(?)提(Ti)高(Gao)了(Liao)协(Xie)作(Zuo)效(Xiao)率(Lu)
以(Yi)往(Wang)商(Shang)机(Ji)的(De)业(Ye)务(Wu)都(Du)是(Shi)线(Xian)下(Xia)纸(Zhi)质(Zhi)手(Shou)动(Dong)审(Shen)批(Pi)沟(Gou)通(Tong),(?)在(Zai)规(Gui)范(Fan)与(Yu)打(Da)通(Tong) LTC 流(Liu)程(Cheng)与(Yu)数(Shu)据(Ju)后(Hou),(?)配(Pei)合(He) CRM 管(Guan)理(Li)制(Zhi)度(Du)的(De)同(Tong)步(Bu)推(Tui)行(Xing),(?)能(Neng)够(Gou)提(Ti)高(Gao)业(Ye)务(Wu)的(De)规(Gui)范(Fan)性(Xing),(?)极(Ji)大(Da)地(Di)降(Jiang)低(Di)了(Liao)各(Ge)部(Bu)门(Men)间(Jian)的(De)沟(Gou)通(Tong)成(Cheng)本(Ben),(?)以(Yi)致(Zhi)提(Ti)升(Sheng)整(Zheng)体(Ti)运(Yun)作(Zuo)效(Xiao)率(Lu),(?)提(Ti)升(Sheng)客(Ke)户(Hu)对(Dui)产(Chan)品(Pin)与(Yu)交(Jiao)付(Fu)的(De)满(Man)意(Yi)度(Du)。(?)
ü(?) 移(Yi)动(Dong)化(Hua)销(Xiao)售(Shou),(?)随(Sui)时(Shi)随(Sui)地(Di)办(Ban)公(Gong),(?)为(Wei)销(Xiao)售(Shou)团(Tuan)队(Dui)赋(Fu)能(Neng)
通(Tong)过(Guo)移(Yi)动(Dong)设(She)备(Bei),(?)业(Ye)务(Wu)员(Yuan)可(Ke)以(Yi)随(Sui)时(Shi)随(Sui)地(Di)地(Di)进(Jin)行(Xing)收(Shou)集(Ji)、(?)维(Wei)护(Hu)客(Ke)户(Hu)信(Xin)息(Xi)、(?)商(Shang)机(Ji)跟(Gen)进(Jin)、(?)约(Yue)会(Hui)日(Ri)程(Cheng)维(Wei)护(Hu),(?)且(Qie)方(Fang)便(Bian)查(Cha)询(Xun)到(Dao)订(Ding)单(Dan)执(Zhi)行(Xing)情(Qing)况(Kuang),(?)极(Ji)大(Da)地(Di)方(Fang)便(Bian)业(Ye)务(Wu)员(Yuan)进(Jin)行(Xing)信(Xin)息(Xi)查(Cha)询(Xun)及(Ji)维(Wei)护(Hu);(?)且(Qie)移(Yi)动(Dong)端(Duan)知(Zhi)识(Shi)库(Ku)的(De)存(Cun)在(Zai),(?)使(Shi)业(Ye)务(Wu)员(Yuan)可(Ke)以(Yi)随(Sui)时(Shi)进(Jin)行(Xing)学(Xue)习(Xi)武(Wu)装(Zhuang)自(Zi)己(Ji)。(?)
ü(?) 帮(Bang)助(Zhu)决(Jue)策(Ce)者(Zhe)更(Geng)有(You)效(Xiao)的(De)进(Jin)行(Xing)监(Jian)控(Kong)与(Yu)决(Jue)策(Ce)分(Fen)析(Xi)
建(Jian)立(Li)了(Liao)客(Ke)户(Hu)分(Fen)析(Xi)、(?)商(Shang)机(Ji)赢(Ying)丢(Diu)单(Dan)分(Fen)析(Xi)、(?)业(Ye)务(Wu)员(Yuan)业(Ye)绩(Ji)达(Da)成(Cheng)分(Fen)析(Xi)等(Deng)分(Fen)析(Xi)模(Mo)型(Xing),(?)帮(Bang)助(Zhu)管(Guan)理(Li)者(Zhe)监(Jian)控(Kong)企(Qi)业(Ye)各(Ge)项(Xiang)指(Zhi)标(Biao)的(De)达(Da)成(Cheng)状(Zhuang)况(Kuang),(?)并(Bing)进(Jin)行(Xing)有(You)效(Xiao)的(De)决(Jue)策(Ce)分(Fen)析(Xi)。(?)